If the model has been discontinued or is not in stock, we will provide a similar model of equivalent value instead. If there is a problem that is covered by this warranty the product can be returned to our Service Centre and we will replace it with a new watch of the same model free of charge. Most of our watches are covered by a “new for old” warranty. Therefore, because we do not sell direct to end users, refunds can only be provided by the company from which the product was bought. Refunds:Īs a manufacturer and distributor our products are sold through a global travel retail network by a wide variety of partners. A receipt, credit card statement or any other proof of purchase where the price is clearly and correctly displayed, will be accepted. In order to make a claim against a warranty, customers must provide proof of purchase. If your Smartwatch/timepiece requires attention under the terms of the guarantee, please contact us Proof of Purchase/Receipts: Please refer to your warranty booklet for the period of cover. The warranty period is dependant upon which product you have purchased. Two interchangeable 20 mm wide Genuine Leather bands of Black and Brown colour that will fit wrists up to 8.We may not sell products directly to the public, but don’t worry, if you have a problem with one of our products and it’s covered by our warranty, we can help. ![]()
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